Reports To: Service Manager 

FLSA Code: Hourly Non-Exempt 

Position Summary 

The Shop Service Technician will perform preventative and routine repairs on all DEUTZ and non-DEUTZ products at the DEUTZ Power Center Facility. The Shop Service Technician will liaise with DEUTZ customers, Parts Specialists, and our Service supervisor. The Ideal candidate must be personable, a problem solver, reliable, ethical, intelligent, and able to adapt to all the forces around them - customers, suppliers, department employees, co-workers, and manufacturers employees. The ideal candidate must also be a safety-focused team player with an optimistic outlook. 

Essential Duties and Responsibilities 

The Shop Service Technician will be responsible for, but not limited to, the following duties: 

• Ability to perform maintenance-related repairs.  

• Assist in resolving customer-related issues in a timely matter. 

• Work with Sales & Operation Manager to ensure the facility is clean and organized and presents a positive image of DEUTZ. 

• Plan methods and sequence of performing repairs assigned. 

• Pre-Order all parts and materials required to perform assigned repairs. 

• Effect the repairs required safely and effectively. 

• Ensure all repairs are completed as assigned. 

• Ensure the cosmetic appearance upon completion of repairs.  

• Ensure all unused parts and materials are returned per DEUTZ Power Center return parts guidelines. 

• Maintain the work area in a clean and safe condition. 

• All communications with customers are conducted reflecting respect and honesty. 

• All failures identified are matched to solutions necessary to affect a repair. 

• Complete all work orders and time sheets in a timely manner. 

• Consult, when necessary, with DEUTZ Service Department to ensure the accuracy and approval of repairs. 

• Perform all work in accordance with all established policies and procedures. 

• Assist in properly filing warranty claims and customer invoices. 

• Perform other duties as assigned.  

Other Qualifications 

• Self-Starter with the ability to work with minimal supervision. 

• Excellent communication skills with the ability to effectively write and speak professionally with customers in person and over the phone. 

• Strong problem-solving skills with the ability to identify problems, brainstorm and analyze answers, and implement the best solutions. 

• Strong Attention to detail skills with the ability to accomplish/complete a task while demonstrating a thorough concern for all the areas involved, no matter how small. 

• Time management and organization skills with the ability to manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals. 

Supervisory Responsibility 

• None 

Travel Requirements 

• Anticipate domestic travel of 0-10%. 

Minimum Requirements 

• High School Graduate or General Education Degree (GED) and at least two years of Diesel engine experience. 

• Proficient in the use of basic computer functions and portable diagnostic tools. 

• At least 4 years of experience as a shop service technician 

Preferred Requirements 

• Strong working knowledge of DEUTZ Diesel engines. 

• Candidates must have their own tools. 

• Experience in diagnosing, and repair of NG/CNG, Tier 3-4 emissions level preferred 

• Certification/Training in heavy equipment and diesel engine repairs preferred 

Physical Requirements: 

• While performing the duties of this job, the employee is in a shopping environment where the employee will spend most of their time standing and walking.  

•  Employees could be subject to weather conditions and loud noises.   

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform related duties, as assigned by their supervisor.