All Jobs

Working hours: 

DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.
 

Job Summary

The Service Sales Manager is responsible for increasing Parts Sales with existing accounts and prospecting for new accounts in their assigned territory. They will solicit new business and maintain accounts through face-to-face and phone contacts, developing networks and industry contacts, promoting our value-added products and services, and keeping customer satisfaction a priority. The ideal candidate will achieve these goals with exceptional customer service skills and a results-driven attitude. 

ESSENTIAL DUTIES & RESPONSIBILITIES: 

• Communicate parts orders and delivery instructions to counter people while coordinating with the service department on service work. 

• Actively identify and develop new customer contacts to expand market share. 

• Assist customers in solving problems and providing technical support. 

• Act as a liaison between the customer and the company to ensure that the customer’s needs are adequately met. 

• Keep abreast of new products, competition, and pricing trends. 

• Coordinate relationships with New and Used Equipment prospects. 

• Promote the sale of parts and accessories and act as an advisor to wholesale or retail customers. 

• In conjunction with Credit management, establishes payment methods for service and wholesale parts. 

• Facilitate the set-up of a DEUTZ account with new customers to simplify 

doing business together. 

• Follow up on and confirm customer requirements and orders to ensure satisfaction. 

• Review special orders and pricing with the manager for approvals. 

• Deliver orders and pick up returns from customers, as needed. 

• Effectively and efficiently manage required reports and paperwork (budgets, travel, CRM, call reports, expense reports, timesheets, etc.). 

• Focus on promoting DEUTZ service, including Xchange engine and parts sales. 

• Other duties to meet business needs. 

Supervisory Responsibilities:  Individual Contributor 

Travel Demands: Frequent weekly travel within the territory, and quarterly travel to other local and outside assigned territory locations may be required with overnight stays. 

QUALIFICATIONS:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

EDUCATION/EXPERIENCE: 

COMPUTER/TECHNICAL SKILLS: 

• Basis knowledge of MS Office, Word, and Excel 

REQUIRED SKILLS: 

• Excellent communication skills, both oral and written, with the ability to work with multiple departments and personalities  

• Exceptional attention to detail and follow-through under tight timelines and pressured situations 

• Outstanding priority management, time management, and organizational skills 

• Ability to self-start and work without close supervision, understand what needs to be done, and take the required actions 

• Capable of analyzing data and interpreting the results to drive solutions 

• A high-energy, results-driven individual that is process oriented with the ability to implement continuous improvement initiatives. 

WORK ENVIRONMENT:   

The work environment characteristics described here represent those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• This position requires driving around in a vehicle environment varies. 

PHYSICAL DEMANDS:   

The physical demands described here must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Concentration/Attention to Detail (Constant) Vision (Close, Constant)  

Sitting (Frequently) Verbal  

Communication (Frequent) Standing (Frequently)  

Walking (Frequently) Hearing/Listening (Frequently)  

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.