The Service Supervisor will supervise and perform repairs, testing, and modifications of new and used engines at the DEUTZ Power Centers. The Service Supervisor will liaise with the Branch Manager, Parts Supervisor, New Engine Sales Dept, Service Sale Manager, Technicians, Engineering Dept, and internal/external customers. This role requires monitoring and supervising Field Technician’s job performance utilizing KPIs, service software, customer feedback, and training performance. The ideal must be knowledgeable with diesel engines, hydraulics, power generation, and related power train componentry with a demonstrable ability to manage both DEUTZ and Non-DEUTZ service businesses. 

Essential Duties and Responsibilities 

The Service Supervisor will be responsible for, but not limited to, the following duties:  

• Perform and supervise inspection of non-DEUTZ repairs and equipment (Total Equipment Repair) & effectively communicate required repairs with customers. 

• Manage, schedule, quote, and invoice all service jobs. 

• Work with the value-add technicians to create work instructions, update excel spreadsheets with updated information for required components needed for specific builds and assist in troubleshooting and diagnostics. 

• Prepare and file warranty claims for completed repairs. 

• Responsible for documentation of Workshop and Field activities. 

• Procurement of parts and materials needed for Workshop and Field activities. 

• Perform inspection of damaged engines and communicate required repairs with customers. 

• Supervise the repairs of engines damaged by shipping and handling. 

• Perform dynamometer testing of engines, as required. 

• Assist with developing and continuously improving line layout, equipment needs, and assembly processes for field and shop repairs. 

• Work with the Branch Manager to purchase and maintain specialty tooling workshop and field requirements per DEUTZ AG expectations. 

• Investigate and resolve all customer-related issues in a timely manner. 

• Understand and ensure that all direct reports and visitors follow company policies and procedures, including maintaining a safe work environment.  

• Perform all duties as the Branch Safety Coordinator, including weekly and monthly safety audits. 

• Ensure that the Branch facility and assigned service vehicles are clean, organized, and present a positive image of DEUTZ. 

• Find, Grow, and manage both DEUTZ and Non-DEUTZ service businesses. 

• Maintain 80% or higher utilization for shop, field, and technicians in van operations. 

• Perform other duties as assigned.  

Other Qualifications 

• Strong understanding of torque values and special procedures during engine assembly. 

• Ability to operate a forklift, overhead crane, and hand power tools. 

• Ability to manage a territory and handle multiple tasks efficiently. 

• Report field activities and gather/refine ideas on how to improve DEUTZ products and policies. 

• Assist in engine application/installation inspection. 

• Handle all administrative issues in a business-like manner, including call reports, itineraries, expense reports, budgets, forecasts, and requests from others for action or information. 

• Strong desire to increase personal knowledge about the DEUTZ business, brand, products, markets, and the customers we serve (Increasing your knowledge is an ongoing process). 

Supervisory Responsibility 

• This role has direct reports. 

Travel Requirements 

• Anticipated domestic and international travel is approximately 10-20% depending on business needs.  

Minimum Requirements 

• High School Diploma 

• Minimum 3 Years of Diesel engine job experience. 

• Strong working knowledge of diesel engines, hydraulics, power generation, and related power train componentry. 

• Ability to work and carry out job description with minimal to no supervision. Must be able to carry out tasks with a maximum degree of quality. 

• Must be able to work as a team member and leader.  

• Must possess a valid driver’s license, be insured by the company, and can operate a company vehicle in accordance with all state and federal laws, company policies, and guidelines.  

• Strong understanding and knowledge of diesel engine fuel systems and operating principles.  

• Strong understanding of troubleshooting engine problems with the ability to understand and follow detailed assembly procedures. 

• Knowledge and ability to perform engine dynamometer testing.  

• Computer knowledge in (MS Office, Word, and Excel) 

Preferred Requirements  

• Successful completion of all required DEUTZ Training classes.  

• Aerial Work Platform Experience  

Physical Requirements: 

• Workshop/Warehouse environment- Work with and around Equipment (Over-Head cranes forklifts, etc.)  

• Workshop environment- working around chemicals such as solvents, oils, sealants, and paints. 

• Workshop environment- working around workshop noise such as running engines, compressed air, air tools, and other equipment 

• Warehouse environment- must have the ability to withstand fluctuations in temperature 

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any related duties, as assigned by their supervisor.