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Working hours: 40

DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.
 

Job Summary

Our Field Service Technicians are road warriors and key contributors to DEUTZ’s daily operations by providing the highest level of customer service. The Field Service Technician will perform field-related preventative maintenance and routine repairs on all DEUTZ products and non-DEUTZ equipment in our Power Center facilities. The Field Service Technician will liaise with customers, suppliers, department employees, co-workers, and manufacturers. The ideal candidate must be personable reliable, ethical, and intelligent, with the ability to apply problem-solving skills and adapt to all the forces around. 

ESSENTIAL DUTIES & RESPONSIBILITIES: 

The ​Field Service Technician​ will be responsible for, but not limited to, the following duties: 

• Ability to travel to customer(s) locations to perform maintenance-related repairs.  

• Assist in resolving customer-related issues in a timely matter 

• Plan methods and sequence of performing repairs assigned 

• Pre-Order all parts and materials required to perform assigned repairs 

• Effect the repairs required in a safe and effective manner 

• Ensure all repairs are completed as assigned 

• Ensure the cosmetic appearance upon completion of repairs.  

• Ensure all parts and materials not used are returned per Deutz Power Center return parts guidelines 

• Maintain the work area in a clean and safe condition 

• All communications with customers are conducted in a manner reflecting respect and honesty 

• All failures identified are matched to solutions necessary to affect a repair 

• Complete all work orders and time sheets in a timely manner 

• Consult, when necessary, with DEUTZ Service Department to ensure the accuracy and approval of repairs 

• Perform all work in accordance with all established policies and procedures 

Supervisory Responsibilities:   

• Department Size: Individual Contributor 

Travel Demands: Anticipated domestic and international travel is potentially 15 -35% depending on business needs. 

QUALIFICATIONS:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

EDUCATION/EXPERIENCE: 

WORK ENVIRONMENT:   

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• This role requires some traveling; candidates must be able to work in adverse weather conditions. 

PHYSICAL DEMANDS:   

The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Concentration/Attention to Detail (Constant) Vision (Close, Constant)  

Sitting & lifting (Frequently up to 25-40lbs) Verbal  

Communication (Frequent) Standing (Frequently)  

Walking (Frequently) Hearing/Listening (Frequently) 

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any related duties, as assigned by their supervisor.