Working hours: 

DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.
 

Job Summary

POSITION SUMMARY:

We are seeking an early career candidate that will act as a bridge between transformation efforts and field service teams, supporting both frontline managers and technicians in achieving key performance targets while embedding a culture of operational excellence. 

The Project Specialist – Operations & Implementation plays a key role in supporting strategic initiatives that drive operational excellence, service transformation, and business growth. This role is responsible for coordinating projects, analyzing performance metrics, optimizing field service workflows, and ensuring compliance across teams. Additionally, the Project Specialist will provide hands-on coaching to frontline employees and managers to facilitate adoption of new processes and continuous improvement methodologies. 

ESSENTIAL DUTIES & RESPONSIBILITIES:

An Project Specialist will be responsible for, but not limited to, the following duties:

 Operations & Service Transformation Support

• Assist in executing the DPC Service Growth Program, driving both service expansion and operational efficiency. 
• Support the development and refinement of operational models to enhance customer experience and revenue growth. 
• Work closely with the Senior Transformation Manager to align transformation efforts with overall business goals. 

Field Service Support, Coaching & Compliance

• Act as a key support point for Field Service Managers and Technicians, ensuring alignment with transformation initiatives. 
• Assist in supporting training efforts to help coach and guide frontline employees and managers to drive adoption of new ways of working. 
• Monitor technician utilization, service documentation, and performance metrics, identifying areas for improvement. 
• Provide support and hands-on coaching to field technicians to improve documentation accuracy, job tracking, and process adherence. 
• Work with managers to address performance gaps and implement corrective action plans when needed. 
• Apply change management principles to help teams transition smoothly to new processes and tools. 

Performance Analytics & Reporting

• Conduct in-depth analysis of service and operational performance metrics, including technician efficiency, service package adoption, and customer satisfaction. 
• Assist in creating reports and tracking key performance indicators through the use and or development of dashboards, reports, and presentations to support data-driven decision-making. 
• Identify trends, bottlenecks, and opportunities for process optimization. 
• Engage with stakeholders to track progress, address execution challenges, and adapt strategies as needed. 

Process Improvement & Change Management

• Assist in process improvement initiatives and best practice adoption by ensuring the implementation of Lean Six Sigma methodologies and other continuous improvement initiatives. 
• Assist in evaluating and optimizing technician workflows, field service processes, and standard operating procedures (SOPs). 
• Collaborate with HR, IT, and business units to ensure process improvements are effectively adopted. 
• Ensure sustainability by embedding best practices and continuous improvement methodologies into daily operations. 

Stakeholder Engagement & Communication

• Support cross functional collaboration, by acting as a liaison between transformation teams, service operations, and field teams to ensure alignment. 
• Collaborate cross-functionally with sales, service, and operations teams to execute initiatives effectively. 
• Support and assist in facilitating workshops, meetings, and training sessions, to reinforce adoption of operational improvements. 
• Identify and activate key influencers within the organization to champion change at all levels. 

Risk & Issue Management

• Identify potential risks affecting service transformation and operational efficiency. 
• Work proactively with leadership to mitigate risks and ensure business continuity. 

• Performs other as assigned.

Supervisory Responsibilities:  N/A

Travel Demands: Anticipated domestic and international travel is approximately 0-10% depending on business needs.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION/EXPERIENCE:

ADDITIONAL REQUIRED SKILLS:

• A hands-on problem solver with experience in operational execution and transformation. 
• Comfortable working with both frontline employees and leadership. 
• Strong communicator with the ability to break down execution roadblocks. 
• Passionate about improving service operations, efficiency, and customer experience
• A change-oriented driver who can translate strategy into tangible business impact.

LANGUAGE ABILITY:

Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.

MATHEMATICAL ABILITY:

Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.

REASONING ABILITY:

Apply logical thinking to a wide range of intellectual and practical problems. Deal with nonverbal symbolism (e.g., formulas and equations) in difficult phases. Deal with a variety of abstract and concrete variables.

WORK ENVIRONMENT: 

The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Manufacturing assembly and warehouse environment.  Subject to noise, dust, diesel fuel, oil, and extreme hot/cold temperatures.   No A/C. 
• If position is located in the office area, the noise level in the work environment is usually quiet to moderate.

PHYSICAL DEMANDS: 

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any related duties, as assigned by their supervisor.