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Working hours: 40

DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.
 

Job Summary

POSITION SUMMARY: The Dealer Support Manager will administer DEUTZ programs and policies professionally and proactively (trained personnel, warranty claims, and dealer development activities). The Dealer Support Manager will ensure a quality infrastructure (DPCs, OEMs, Master Dealers, and Dealers) exists to sell/support DEUTZ products (engines & parts). The ideal candidate must encourage the DPCs, Master Dealers, Dealers, and OEMs to be the best possible representatives of DEUTZ products and have a professional background and experience. The Dealer Support Manager must be dedicated to achieving operational excellence with a genuine interest in helping DEUTZ succeed to take the business to the next level of growth.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Represent DEUTZ products.
• Focus on being the service operations liaison between DEUTZ Corp, DPC’s, OEM’s and dealers in your A.O.R.
• Work with DPC Branch Manager to process /initiate/encourage Service Dealer sign-up, set-up, evaluation, and approval. 
• Liaison with DPC Management to ensure other warranty-related issues are properly administered and processed.  (Warranty documentation, a prompt inspection of failed parts and engines, failure reports).  This activity could include negotiation on product-related matters (goodwill, retrofits, updates, campaigns).
• Report field activities and gather/refine ideas on how to improve DEUTZ products and policies.
• Train and assist in the technical training of personnel at DPC’s, OEM’s, Master Dealers, Dealers and Rental companies, and End Users.
• Handle all administrative issues in a business-like manner, including call reports, itineraries, expense reports, budgets, forecast and request from others for action or information.
• Pursue knowledge about our business, our products, our markets, and the customers we serve. Education is an ongoing process.
• Possess professional product knowledge/financial fundamentals.
• Other duties as assigned.

Supervisory Responsibilities:  Individual Contributor (No direct reports)

Travel Demands: Anticipated domestic and international travel is approximately 50% or more depending on business needs.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION/EXPERIENCE:

ADDITIONAL REQUIRED SKILLS:

• Strong multi-tasking skills with the ability to manage a territory and handle multiple tasks efficiently.
• Logical problem-solving skills with the ability to identify and offer systematic approaches to solving complex problems.
• Strong interpersonal & communication skills with the ability to consult and communicate clearly and concisely with team members, project sponsors, and stakeholders regularly with input and feedback on the project's progress.  
• Strong leadership skills with the ability to foster teamwork and collaboration while providing guidance and motivating team members to achieve their goals.

WORK ENVIRONMENT: 

The work environment characteristics described here represent those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• This job involves a great deal of travel that is accomplished by flight on commercial airlines and driving
• Requires visits to shops and exposure to running diesel engines & equipment. Some exposure to diesel fuel, lubricants, and anti-freeze agents.

PPE REQUIREMENTS:

• Standard PPEs as facility requires - Steel Toe Shoes, Safety Glasses, and earplugs where required must follow company COVID PPE requirements as stated by DEUTZ COVID Policy.

PHYSICAL DEMANDS: 

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Concentration/Attention to Detail (Constant)             Vision (Close, Constant)     

Sitting (Frequently)                                                     Verbal

Communication (Frequent)                                         Standing (Frequently)         

Walking (Frequently)                                                   Hearing/Listening (Frequently)

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any related duties, as assigned by their supervisor.

EEO Statement 
DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.