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Working hours: 40

DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.
 

Job Summary

The Service Writer is responsible for support of service department operations, scheduling jobs, customer & warranty billing, and all aspects of warehousing related to picking, packing, shipping, receiving, and storing materials, as it relates to the service department only. The Service Writer will liaise with the service manager, service technicians, parts personnel, service & sales managers, branch manager, and other DEUTZ Power Center departments. The ideal candidate must have a customer-oriented attitude and some service and repair knowledge and experience.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Assist with Phone Traffic
• Maintain and assist with service scheduling.
• Assist with documentation of Workshop and Field activities.
• Procurement of DEUTZ and NON-DEUTZ parts and materials needed for Workshop, value add, and Field.
• Place orders to DEUTZ for Engine/Parts Following SAP and Field Aware guidelines.
• Process receiving documents for the service department
• Prepare required paperwork and computer entries within company guidelines.
• Prepare Service dept invoicing for both customer payment and warranty processing.
• Collect payment for Customer Pay service jobs via credit card, check, or ACH.
• Process and handle the free-of-charge process for Value added components
• Assist with development of service department documentation processes and continuous improvement
• Assist walk-in customers with part sales pick-ups as needed.
• Be familiar with all phases of warehouse operations and retail parts operations.
• Other duties as assigned.

Supervisory Responsibilities:  This role will have no direct reports.

Travel Demands: Anticipated occasional local and domestic travel time as needed.

EDUCATION/EXPERIENCE:

ADDITIONAL REQUIRED SKILLS:

• Excellent oral and written communication skills, with the ability to work with multiple departments and personalities.
• Self-motivated with the ability to perform tasks with a maximum degree of quality and without supervision.

• Strong innovative and desire to-learn attitude with the ability to increase your knowledge about DEUTZ business, products, markets, and customers
• Exceptional attention to detail and follow-through under tight timelines and pressured situations
• Strong problem-solving skills with the ability to accurately solve problems
• Strong time management skills with the ability to multitask, work in a fast-paced environment with changing priorities and remain calm under pressure.

PPE Requirements:

• Standard PPEs as facility requires- Steel Toe Shoes, Safety Glasses, and earplugs when required.

WORK ENVIRONMENT: 

The work environment characteristics described here represent those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Warehouse/office environment- fluctuations in temperature
• Workshop/Warehouse environment- working with and around equipment such as overhead cranes and forklifts to lift and move heavy items.

PHYSICAL DEMANDS: 

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Concentration/Attention to Detail (Constant)                   Vision (Close, Constant)     

Sitting (Frequently)                                                                        Verbal

Communication (Frequently)                                                     Standing (Frequently) 

Walking (Frequently)                                                                     Hearing/Listening (Frequently)

Lifting 20-50lbs (Frequently)                                               Sitting, Standing, Bending & Stooping