Working hours: 

DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.
 

Job Summary

The Human Resources (HR) Shared Services Manager oversees the operations of the HR Shared Services Team, in the following areas: addressing and responding to questions on a wide variety of HR issues, administering the onboarding process, and/or auditing HR compliance; ensures a high level of customer service and service delivery; serves as a key resource in addressing issues, resolving customer concerns; identifies process improvements; builds partnerships with professional services teams and HR partners; establishes and communicates team goals; ensures high-quality services.

ESSENTIAL DUTIES & RESPONSIBILITIES:

The ​Manager, Human Resources​ will be responsible for, but not limited to, the following duties:  

Escalation Point:

• Oversee the delivery of HR Shared Services; ensure services are provided in a timely, efficient, and customer-centric manner.
• Lead and manage the HR Shared Services team, providing guidance, training, and support to ensure high performance and continuous professional development; foster a collaborative and positive work environment within the team.
• Conduct regular team meetings and communications to share information and ensure the team is aware of changes.
• Continuously assess and improve HR processes and workflows to ensure efficiency and alignment with organizational goals; implement process improvements to enhance service quality and streamline HR operations.
• Champion the employee experience by ensuring HR services meet the needs of employees and provide timely resolutions to inquiries or issues.
• Develop and maintain key performance indicators (KPIs) to measure the success and efficiency of HR Shared Services operations; provide regular reports to senior leadership on service levels, process improvements, and team performance.
• Lead and participate in HR projects that impact Shared Services, such as system implementations, process redesigns, and other organizational initiatives; ensure timely and successful project delivery.
• Ensure compliance with employment laws, HR policies, and data protection regulations in the administration of HR services; oversee HR-related audits and ensure accuracy and confidentiality of employee information.
• Build effective working partnerships with Share Service functions, Payroll, IT, etc., to ensure smooth HR operations.
• Actively support strategic planning and organizational development efforts
• Perform other duties as assigned.

Supervisory Responsibilities:  Yes

Travel Demands: Anticipated domestic and international travel is approximately 10% depending on business needs.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION/EXPERIENCE:

ADDITIONAL REQUIRED SKILLS:

• Strong knowledge of HR processes and policies.  Knowledge of compliance regulations.
• Experience delivering on an HR Transformation strategy and program.
• Experience in effectively leading complex projects and programs involving cross-functional business teams.
• Ability to lead and motivate a growing team of mid-level managers and develop Shared Services resources.
• Customer service orientation with the ability to influence others to implement process change.
• Advanced Word, PowerPoint, and Excel skills preferred.

LANGUAGE ABILITY:

Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public.

MATHEMATICAL ABILITY:

Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Apply concepts of basic algebra and geometry.

REASONING ABILITY:

Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

WORK ENVIRONMENT: 

The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Manufacturing assembly and warehouse environment.  Subject to noise, dust, diesel fuel, oil, and extreme hot/cold temperatures.   No A/C. 
• If employee is in the office area, the noise level in the work environment is usually quiet to moderate.

PHYSICAL DEMANDS: 

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any related duties, as assigned by their supervisor.