Position Summary 

The Service Administrator plays a critical dual role in supporting both the service and parts operations of the branch. This individual will be responsible for coordinating service scheduling, supporting customer and warranty billing, and managing all warehouse operations, including parts sourcing, inventory management, and customer-facing sales. This role works closely with service technicians, operations managers, sales teams, and customers to ensure exceptional service delivery and efficient service fulfillment. The ideal candidate is customer-focused, highly organized, and comfortable navigating both service workflows and warehouse systems. 

Essential Duties and Responsibilities 

• Schedule and document service jobs for workshop and field activities 

• Support all customer and warranty billing processes, including invoicing and payment collection 

• Manage parts inventory, including ordering, receiving, stocking, and cycle counting 

• Process parts orders via phone, email, and walk-in customers, ensuring accurate and timely fulfillment 

• Assist technicians and operations teams with procurement of DEUTZ and non-DEUTZ parts for repairs 

• Serve as the liaison between service and parts teams to ensure jobs are completed efficiently 

• Maintain warehouse organization, including daily housekeeping of parts counters and storage areas 

• Handle shipping and receiving duties, prepare shipping documents, and perform SAP entries 

• Maintain strong communication across departments and with customers to uphold DEUTZ standards 

• Support documentation process improvements and continuous service department enhancement initiatives 

• Participate in annual and cycle inventory counts and assist with emergency parts callouts as needed 

• Other Duties as Assigned 

Other Qualifications 

• Excellent oral and written communication skills, with the ability to work with multiple departments and personalities.   

• Self-motivated with the ability to perform tasks with a maximum degree of quality and without supervision.   

• Innovative and desire to-learn attitude with the ability to increase your knowledge about DEUTZ business, products, markets, and customers.  

• Exceptional attention to detail and follow-through under tight timelines and pressured situations.  

• Strong problem-solving skills with the ability to accurately solve problems.  

• Strong time management skills with the ability to multitask, work in a fast-paced environment with changing priorities and remain calm under pressure.  

Supervisory Responsibility 

 Individual Contributor 

Travel Requirements 

Anticipate domestic travel of 0-10% 

Minimum Requirements 

• High School Diploma or G.E.D. 

• High competency level in computer skills, Microsoft Office, Outlook, and Excel. 

Preferred Requirements 

• Familiarity with warehouse operations 

• Strong working knowledge of internal combustion engines 

• Strong knowledge of service & repair or warranty-related fields. 

• Strong HD truck or equipment dealer experience. 

• Exceptional knowledge of SAP business operating system. 

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer 

• Must be able to lift up to 15 pounds at a time.