Position Summary 

The IT Specialist oversees IT support and IT related facility management for various DEUTZ locations. The IT Specialist is responsible for client computing, implementing, monitoring, and maintaining telecommunication, web, and IT systems. Additionally, the role is accountable for working at the help desk to provide hardware and software support to internal and external end-users. The IT Specialist will liaise with our global IT organization at our parent company DEUTZ AG and other business units and must be committed to the technical needs of DEUTZ businesses while demonstrating a profound knowledge of information technology systems. 

Essential Duties and Responsibilities 

The IT Specialist will be responsible for, but not limited to, the following duties: 

IT Support  

Some activities are carried out in close coordination and cooperation with the Global IT team: 

• Provide first and second-level technical support to end-users, resolving hardware, software, and network issues promptly.  

• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and other peripherals.  

• Install, configure, and maintain operating systems, applications, and software updates.    

• Respond to help desk tickets and document resolutions accurately. 

• Provide ongoing support to end users, including answering questions, resolving issues, and providing guidance on a technical level. 

System/Network Administration  

• Assist in the maintenance and monitoring of network infrastructure, including routers, switches, and firewalls.  

• Manage user accounts and permissions within Active Directory or other directory services.  

• Perform network diagnostics and troubleshoot connectivity issues.  

• Assist with network security implementations. 

Inventory Management:  

• Maintain accurate inventory of IT hardware and software assets.  

• Manage the procurement and deployment of new IT equipment.  

Other Duties 

• Stay up to date on the latest cross-business application trends and technologies. 

• Identify opportunities to leverage technology to improve business processes. 

• Participate in cross-functional teams to ensure alignment between business needs and IT capabilities. 

• Perform other duties as assigned. 

Other Qualifications 

• Excellent communication, presentation, and interpersonal skills 

• Ability to work independently and manage multiple projects simultaneously. 

Supervisory Responsibility 

Individual Contributor 

Travel Requirements 

Anticipated domestic and international travel is approximately 40% depending on business needs. 

Minimum Requirements 

• 5 years of experience in client computing support, communication system, or mobile device administration 

• 3 years of experience in IT related facility management 

• IT related certifications (CompTIA, etc.) 

• Proficient with MS tools like Word, Excel, Outlook, Teams 

Preferred Requirements 

• Bachelor’s degree IT, BA, or related field 

• IT knowledge of network, hardware, administration technology 

• Project Management certifications 

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer 

• Must be able to lift up to 15 pounds at a time. 

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any related duties, as assigned by their supervisor.