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DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.
 

Job Summary

The Service Supervisor will supervise and perform repairs, testing, and modifications of new and used engines at the DEUTZ Power Centers. The Service Supervisor will liaise with the Branch Manager, Parts Supervisor, New Engine Sales Dept, Service Sale Manager, Technicians, Engineering Dept, and internal/external customers. This role requires monitoring and supervising Field Technician’s job performance utilizing KPIs, service software, customer feedback, and training performance. The ideal must be knowledgeable with diesel engines, hydraulics, power generation, and related power train componentry with a demonstrable ability to manage both DEUTZ and Non-DEUTZ service businesses. 

ESSENTIAL DUTIES & RESPONSIBILITIES: 

The  ​Service Supervisor​ will be responsible for, but not limited to, the following duties: 

• Perform and supervise inspection of non-DEUTZ repairs and equipment (Total Equipment Repair) & effectively communicate required repairs with customers. 

• Manage, schedule, quote, and invoice all service jobs. 

• Work with the value-add technicians to create work instructions, update excel spreadsheets with updated information for required components needed for specific builds and assist in troubleshooting and diagnostics. 

• Prepare and file warranty claims on completed repairs. 

• Responsible for documentation of Workshop and Field activities. 

• Procurement of parts and materials needed for Workshop and Field activities. 

• Perform inspection of damaged engines and communicate required repairs with customers. 

• Supervise the repairs of engines damaged by shipping and handling. 

• Perform dynamometer testing of engines, as required. 

• Assist with developing and continuously improving line layout, equipment needs, and assembly processes for field and shop repairs. 

• Work with the Branch Manager to purchase and maintain specialty tooling workshop and field requirements per DEUTZ AG expectations. 

• Investigate and resolve all customer-related issues in a timely matter. 

• Understand and ensure that all direct reports and visitors follow company policies and procedures, including maintaining a safe work environment.  

• Perform all duties as the Branch Safety Coordinator, including weekly and monthly safety audits. 

• Ensure that the Branch facility and assigned service vehicles are clean, and organized, and present a positive image of DEUTZ. 

• Find, Grow, and manage both DEUTZ and Non-DEUTZ service businesses. 

• Maintain 80% or higher utilization for shop, field, and technician in van operations. 

• Other duties as assigned. 

Supervisory Responsibilities:  This role has direct reports.  

Travel Demands: This role requires anticipated domestic and international travel of approximately 10 - 20 % depending on business needs. 

QUALIFICATIONS:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

EDUCATION/EXPERIENCE: 

ADDITIONAL REQUIRED SKILLS: 

• Strong understanding of torque values and special procedures during engine assembly. 

• Ability to operate a forklift, overhead crane, and hand power tools. 

• Ability to manage a territory and handle multiple tasks efficiently. 

• Report field activities and gather/refine ideas on how to improve DEUTZ products and policies. 

• Assist in engine application/installation inspection. 

• Handle all administrative issues in a business-like manner, including call reports, itineraries, expense reports, budgets, forecasts, and request from others for action or information. 

• Strong desire to increase personal knowledge about the DEUTZ business, brand, products, markets, and the customers we serve (Increasing your knowledge is an ongoing process). 

LANGUAGE ABILITY: 

​​Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public.​ 

MATHEMATICAL ABILITY: 

​​Work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Apply concepts such as fractions, percentages, ratios and proportions to practical situations.​ 

REASONING ABILITY: 

​​Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.​ 

WORK ENVIRONMENT:   

The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• Workshop/Warehouse environment- Work with and around Equipment (Over-Head cranes forklifts, etc.)  

• Workshop environment- working around chemicals such as solvents, oils, sealants, and paints. 

• Workshop environment- working around workshop noise such as running engines, compressed air, air tools, and other equipment 

• Warehouse environment- must have the ability to withstand fluctuations in temperature 

PHYSICAL DEMANDS:   

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any related duties, as assigned by their supervisor.