Service Coordinator (m/f/d) - BU NewTech

NewTech stands for next-generation technologies and new markets. To ensure our electrified and hydrogen-based solutions succeed globally, service must be designed as a core value driver from day one.

As Service Coordinator, BU NewTech, you will play a pivotal, build-up role at the interface between Business Unit NewTech and Business Unit Service. You will define, establish and scale the global service strategy for NewTech products, ensuring service readiness globally throughout the entire product lifecycle. You will also be responsible for the service specialists of NewTech (or similar).

You will act as the single point of contact for all service-related topics from a NewTech perspective, embedding service into product development, market entry and go-to-market decisions - while leveraging the existing global service organization as a strategic partner.

Key activities include:

• Design, own and continuously develop the global service strategy and concepts for NewTech products in cooperation with relevant stakeholders from BU Service and BU NewTech, ensuring our aspired customer experience and growth ambitions
• Translate product, market and customer requirements into scalable, competitive and executable service concepts
• Act as the central interface between BU NewTech and BU Service across the full product lifecycle; represent service interests in NewTech Product Creation Process (NPCP) and project governance bodies
• Responsible for BU NewTech internal service specialist
• Shape go-to-market decisions from a service perspective, including definition of relevant markets and derivation of required service capabilities per market (e.g. technicians, spare parts, tools, systems, training)
• Plan, prioritize and steer all service-related work packages within NewTech projects, ensuring on-time and market-ready delivery
• Ensure a smooth service operation from market entry to series operation by aligning organization, processes, systems and operational workflows
• Assess service and operations readiness of new products prior to market launch (“What is marketable from a service perspective – and what is not?”)
• Support introduction and pricing of NewTech service offerings
• Ensure consistent, user-friendly and market-ready service documentation is available in a way that works with the standard DEUTZ Service applications (e.g. Serpic)
• Ensure and enable diagnostic capabilities of NewTech products, including implementation of FoTa solutions for systems and batteries in a way that works with the standard DEUTZ Service applications (e.g. Serdia 4.0)
• Develop service upselling models, contributing to sustainable, scalable service revenue streams
• Support the target-oriented build-up and continuous development of the global service organization for NewTech products in alignment with BU Service.
• Support Service Network Development on identifying white Spots for NewTech Customers
• Responsible for NewTech service technicians

Qualifications & Experience:

• University degree in (Industrial) Engineering, Business Administration, Service Management or a comparable qualification
• At least five years of professional experience in service, after-sales, or project-based environments, ideally within industrial, automotive or mechanical engineering sectors
• Proven experience in cross-functional interface roles between Service, Sales, R&D, and Product Management e.g. in product development or market launch projects
• End-to-end understanding of service topics across the product lifecycle, particularly spare parts, service documentation, diagnostics and service concepts
• Experience in planning and steering work packages within projects
• Familiarity with diagnostic systems and digital service tools (e.g. SerDia, FoTa or comparable solutions) is an advantage
• Ability to structure complex technical and organizational requirements and translate them into market-ready service and operations concepts
• Strong communication, coordination and stakeholder management skills
• Structured, proactive and solution-oriented working style
• Fluent German and English, written and spoken

Working Conditions:

• Location: Oss (Netherlands) or Cologne/Aachen region (Germany)
• Date of entry: Immediately
• Predominantly office-based with hybrid working options by agreement
• Full-time position (40 hours per week)
• Contract type: Permanent
• Up to 20% travel